Hello I have a question , Webex Contact Center support campaign Outbound IVR like robotic for will be used to reach a large volume of customers with customized messages like balance?
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WebexCC does not support IVR based outbound campaigns as of today.
please follow this post for PM inputs/roadmap - https://community.cisco.com/t5/contact-center/outbound-and-campaign-management-capabilities-in-web-ex-cc/m-p/4645558#M13048
Also, this question would be better suited for the Contact Center product board : https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center which has product based supportability questions for Contact Center.
Thanks & Regards,
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You want to have some kind of outbound campaign to tell customers they have an outstanding balance?
That's certainly possible, what do you have already or what have you tried?
@Quigath , where do you see that documented? The Webex Contact Center Campaign guide mentions agent-based campaigns, but I think @santiago_figueroa is looking for an IVR-based campaign.Here's the campaign documentation link for instance.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/campaign_user_20/webexcc_b_20-campaign-manager-user-guide/webexcc_m_20-campaign.html
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