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Webex CC Outbound IVR

Hello I have a question , Webex Contact Center support campaign Outbound IVR like robotic for will be  used to reach a large volume of customers with customized messages like balance?

 

Thanks

 

Santiago.

 

1 Accepted Solution

Accepted Solutions

Arunabh Bhattacharjee
Cisco Employee
Cisco Employee

@santiago_figueroa 

WebexCC does not support IVR based outbound campaigns as of today.

please follow this post for PM inputs/roadmap - https://community.cisco.com/t5/contact-center/outbound-and-campaign-management-capabilities-in-web-ex-cc/m-p/4645558#M13048 

Also, this question would be better suited for the Contact Center product board : https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center which has product based supportability questions for Contact Center.

Thanks & Regards,

Arunabh.

View solution in original post

3 Replies 3

Quigath
Enthusiast
Enthusiast

You want to have some kind of outbound campaign to tell customers they have an outstanding balance?

That's certainly possible, what do you have already or what have you tried?

@Quigath , where do you see that documented? The Webex Contact Center Campaign guide mentions agent-based campaigns, but I think @santiago_figueroa is looking for an IVR-based campaign.
Here's the campaign documentation link for instance.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/campaign_user_20/webexcc_b_20-campaign-manager-user-guide/webexcc_m_20-campaign.html

Arunabh Bhattacharjee
Cisco Employee
Cisco Employee

@santiago_figueroa 

WebexCC does not support IVR based outbound campaigns as of today.

please follow this post for PM inputs/roadmap - https://community.cisco.com/t5/contact-center/outbound-and-campaign-management-capabilities-in-web-ex-cc/m-p/4645558#M13048 

Also, this question would be better suited for the Contact Center product board : https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center which has product based supportability questions for Contact Center.

Thanks & Regards,

Arunabh.

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