Webex contact center analyser report to find calls hitting options

[rmanakadav]

Hi Team ,

Do we have any report/can make a custom report to show the call details  for the calls successfully passed an option in one menu node for a particular  flow .

for example if a caller calls one number 90xxxxxx and call hits one flow ,Plays welcome message route to an menu ,then caller select option 2 of the menu .Is there a way we can find out the call details(in a report format) for the calls successfully passed option 2 for a specific date range 

If possible please let me know  

[senthilnatarajan · Accepted solution]

create a global variable (in analyzer or API) also make it reportable. And use this variable in the flows to tag the name that you want it to be reported.

hth

Senthil