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mjholbrook
Beginner

Webex Contact Center WFM Integration

I have a CCX customer that is using Monet WFM that is migrating to WxCC but want to keep their Monet WFM.

 

the Webex CC Data sheet it states:

Workforce management (WFM) integration
●     Allows customers to integrate their existing WFM systems with Webex Contact Center.
●     Provides historic agent activity data for agent scheduling within a third-party WFM.
●     Provides real-time, event-driven agent activity notification for adherence computation.


Is there a list of existing WFM platforms that WxCC supports?

Are there any 3rd Party WFM solutions on the roadmap for integration support?

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