I am new to WebexCC and have previously worked as a UCCE engineer. We are currently facing an issue when changing the email ID of any active user.
As per the customer’s request, we updated the user’s email ID. However, after the change, those agents are not receiving any incoming calls. During the call flow lookup, the database is still returning the old email ID, even though we have already removed it and replaced it with the new one.
Could you please confirm whether this is a known issue or system limitation, or if changing the email ID of an active user is supported in WebexCC?
