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Webview cannot login

Hi,

We have an IPCC 7.5.1 and just installed the Webview on AW. During the installation I didn't receive any error. After the installation, I added the user into the Webview groups through the Domain Manager tool. I tried to login with this user, but I receive the error message

"Invalid User name or password.

Try again."

I checked the services and all the related services are running. I checked the ServletExec log and I found the following error:

[Wed Jun 22 17:56:48 EEST 2011] Error - Authentication Error:

[Wed Jun 22 17:56:48 EEST 2011] Error - Instance = inst

[Wed Jun 22 17:56:48 EEST 2011] Error - InstanceDN = OU=INST,OU=GR-FACILITY,OU=CISCO_ICM,DC=ICAP,DC=GR

[Wed Jun 22 17:56:48 EEST 2011] Error - Authentication timed out(60000). Please check communication delay between WebView server and Active Directory Domain.

Does anyone knows what does this mean?

Thank you,

Agelos

13 Replies 13