08-02-2007 07:41 AM - edited 03-14-2019 01:08 AM
Guys,
I'm trying to appease a group and create a customized report showing all outgoing calls and the dialed numbers. Does ICM even capture that data? If so, what report has that data.
Thanks
Bruce
08-02-2007 08:08 AM
There is no existing report that has that data. You would need to build a custom report that queries the Termination_Call_Detail table
08-02-2007 08:44 AM
Hello,
yes, actually, ICM does capture this data in the Termination_Call_Detail table.
Unfortunately there is no Webview template to show the outbound calls, but you can easily build one using Infomaker.
If you don't have infomaker, consider purchasing a license, it's really cheap ( < 200 USD)
G.
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