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WEIM - Off Hours Chat Msg

learnsec
Level 1
Level 1

Hello,

between the different WIM chat templates pages, there is the "off hours" template page.

my question is that if i am not configuring anything in the calendars/ day labels/ shift labels, why should i face the 'off hours' page template when i am trying as a client to use the chat? from the system is guessing or differenciating between working hours and non working hours.

i dont have off hours and i dont want for the off hours page to be viewed by any client using this feature. what shall i do?

BR,

3 Replies 3

egain_karthik
Level 1
Level 1

If entry point is standalone and no agents are available then this is displayed, in integrated you will not get this.