weird behavior in UCCX 7.0.1 SR05

[Tobias Junghans]

Hi team,

I've got a weird behavior in a UCCX 7.01 SR05 installation.

All incomming calls which go to an agent who is set "ready" set the agent to state "not ready" and go to queue...

This behavior also occurs with standard script icd.aef.

Had  anybody has same behavior in an UCCX 7 installation? Or can anybody  help me? I checked my configuration twise and couldn't find

any issue.

Thanks a lot,

Tobias

[jmunoz19]

I've seen this happen before because of a CUCM configuration issue.  Check whether the CUCM Calling Search Space for the UCCX CTI ports can call the partition of the agent's extension.  My guess is that the call attempts to connect but CUCM will not allow it to go through.  UCCX then marks the agent as "Not Ready" and drops the call back in queue.