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What cuic reports do you use

iptuser55
Frequent Contributor
Frequent Contributor

Hi, my company is looking at MI in more detail and  as always they are looking at IT to provide the answers rather then coming to the table with some ideas of what they want to measure on. Does anyone have a good set of reports people use?

 

Thanks 

3 Replies 3

I'm sorry if this is a dumb question, but what does MI have to do with CUIC/Cisco?

Is MI referring to Mitel for instance, or something else?

iptuser55
Frequent Contributor
Frequent Contributor

Sorry, Management Information, basically reports

Personally, I'd say the all fields reports for the basic areas (call types, skill group, PQ) as well as many of the historical Transition reports and the license reports. Not sure if you'd also want to throw in tables that aren't typically in the standard reports but that we often call on like RCD/TCD?

Could you give them the Reporting guide (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/User/Guide/ucce_b_cisco-unified-contact-center-enterprise116.html ) as a start and say this is what you'd need to replicate in your new solution?

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