I integrated the MediaSense AgentInfo Gadget into Finesse on UCCX and I can see that the agent state information is being passed from the Finesse gadget to Mediasense by looking at the MediaSense API logs on the MediaSense server. However, none of the information passed from Finesse to MediaSense appears in the MediaSense search and play application. My assumption was that it would appear here. Am I mistaken? What does it do?
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