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What is CRS 3.5 IVR PORT

rfateh
Level 1
Level 1

i,m Going to order IPCC 3.5 product here is my configuration

IPCX-3.Y-PREMIUM

IPCX 3.5 or later 3.Y Premium All-in-One (Servers and SW)

IPCX-3YPRE-SVR1

IPCX 3.5 or later 3.Y Pre Server (SW only)

CCBU-W2k-EX7825-35

Win 2K for MCS7825 or 7835 for IPCC Express and IP-IVR

IPCX-3YPRE-SEAT1

IPCX 3.5 or later 3.Y Pre Seat Qty 1 (agent or supervisor)

IPCX-VER-3.5

Media Kit For IPPC Express Version 3.5

First i need to know is my configuration correct

Second in premium there is FULL IVR PORT , What is this , does it mean i can have unlimited CTI port integrated with Callmanager ?

1 Reply 1

m.singer
Level 4
Level 4

The IVR port limit correspond to the maximum number of simultaneous calls that can be handled by the CRS server when a media channel is configured to be used from a dialog group such as CMT or Nuance. You will be able to configure as many CTI ports as the Call Manager and JTAPI will allow.

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