anyone has idea,what kind of license required for Cisco SocialMiner and how we can check the license of SocialMiner?
It is for any socialminer version compatibility with the UCCX?
for example: I have uccx version 9.0.2 with Premium seats, then I can to install social miner 10.0.
According to the compatibility matrix, you can use Socialminer:
Here is the compatibility matrix link:
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Sorry, but the current 10.x versions are not bootable on CCO. You need a contact and order an upgrade/media kit via the PUT tool.
Hmm, you might want to check, for all 10.x images they are only upgrade images on CCO and not bootable install images. Maybe the bootable images were pulled.
I have a active contract but I don't understand how to get the socialminer booteable file via Put.
Could help me to get this file?
Go into the PUT tool. ( https://tools.cisco.com/gct/Upgrade/jsp/index.jsp )
Put in your contract number, and click on the advance radio button.
You should see a list of product upgrades you can order. In that list there should be part numbers CCEH-SMMEDIA90-K9= and CCEH-SM-V100-K9=. Enter the quantity of 1 on part you need, version 9 or version 10. Complete the order and you should receive a sales order number via email. Along with an edelivery notification to access the order in about 24-48 hours. You can then click on the link to access the order and download the software.
Hope this helps.