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What recording licensing is correct for Finesse and Media Sense?

For UCCX, what is the difference between recording licenses and call recording seat license?  I am trying to quote out UCCX with Finesse and Media Sense for recording.  Also quoting WFM.  

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Cisco Employee

Hi Jacqueline,The Cisco

Hi Jacqueline,

The Cisco Unified CCX Recording Count is the License used for UCCX and Media Sense based recording.

The WFM needs separate WFM seat license.

Regards,

Arundeep

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Cisco Employee

Hi Jacqueline,The Cisco

Hi Jacqueline,

The Cisco Unified CCX Recording Count is the License used for UCCX and Media Sense based recording.

The WFM needs separate WFM seat license.

Regards,

Arundeep

View solution in original post

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