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What's the difference between IP IVR and UCCX 9

curtishu19
Level 1
Level 1

Hello,

We are planning to deploy UCCX 9 in our environment, just wondering if we do order the UCCX 9 premium version, do we still need to implement IP IVR?

If so, is that require additional licenses?

Thanks,                  

2 Accepted Solutions

Accepted Solutions

Jonathan Schulenberg
Hall of Fame
Hall of Fame

IP IVR does not include the RmCm subsystem and therefor has no ACD functionality (i.e. no Skills/CSQs/Agents). It's used primarily with CCE although CVP is the more common IVR choice for that solution. It can also be used for building IVR-only self service applications.

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