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Beginner

What's the difference between IP IVR and UCCX 9

Hello,

We are planning to deploy UCCX 9 in our environment, just wondering if we do order the UCCX 9 premium version, do we still need to implement IP IVR?

If so, is that require additional licenses?

Thanks,                  

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2 ACCEPTED SOLUTIONS

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What's the difference between IP IVR and UCCX 9

IP IVR does not include the RmCm subsystem and therefor has no ACD functionality (i.e. no Skills/CSQs/Agents). It's used primarily with CCE although CVP is the more common IVR choice for that solution. It can also be used for building IVR-only self service applications.

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Re: What's the difference between IP IVR and UCCX 9

CCX Premium does, yes. They are the same software, the license keys just activate different subsystems.

Additional information on the features per license level is available in the CCX SRND.

Please remember to rate helpful responses and identify helpful or correct answers.

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4 REPLIES 4
Highlighted

What's the difference between IP IVR and UCCX 9

IP IVR does not include the RmCm subsystem and therefor has no ACD functionality (i.e. no Skills/CSQs/Agents). It's used primarily with CCE although CVP is the more common IVR choice for that solution. It can also be used for building IVR-only self service applications.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

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Beginner

Re: What's the difference between IP IVR and UCCX 9

So uccx include all ip IVR features, we don't need ip IVR if we have uccx premium?
Thanks,

Sent from Cisco Technical Support iPhone App

Highlighted

Re: What's the difference between IP IVR and UCCX 9

CCX Premium does, yes. They are the same software, the license keys just activate different subsystems.

Additional information on the features per license level is available in the CCX SRND.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

Highlighted
Beginner

Re: What's the difference between IP IVR and UCCX 9

Thanks for the information.

Sent from Cisco Technical Support iPhone App

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