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what this errors looks like between CUCM 12 and CUCX 10.5

Ibrahim Jamil
Level 6
Level 6

‎12-06-2018 07:14 AM - edited ‎03-14-2019 06:39 PM

Hi Guys

 

Pls find attachment

 

what this errors looks like between CUCM 12 and CUCX 10.5

 

thanks

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A_
Level 1
Level 1

‎12-06-2018 08:20 AM - edited ‎12-06-2018 08:26 AM

Hi Ibrahim,

I think UCCX 10.5 is not compatible with CUCM 12.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat10_5_1_su1.html

 

Normally, this error indicates that you have configured wrong axl user under System > Cisco Unified CM Configuration. The application user on cucm should have the correct permissions (axl) for. But I think this error also occurs when servers are not compatible

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