When logged into CAD user is unable to transfer calls

[David Blankenship]

Has anyone ever seen when a Cisco Call Manager end user can transfer calls but when they log onto CAD they are unable to transfer calls?

[Chris Deren]

Are they attempting to transfer the calls the same way using their phone or perhaps using CAD?

What error do you get or/and message you hear?

What version of CUCM, and UCCX?

[Bill Mungaven]

In my environment, when CAD agents can't transfer calls using CAD, it's typically because the checkbox "Dial number as entered" under the keypad is unchecked. The agent sees a failed message at the bottom of the window. The agent can transfer a call when using the phone. Checking the box fixes it every time.

Bill