04-10-2018 10:51 AM - edited 03-14-2019 06:06 PM
UCCX / Finesse 11.6
Occasionally a logged in agent that is in Not-Ready, will disappear from all supervisor desktops. Then, just as mysteriously, they will reappear. Thus far I have seen this with only 1 agent. Is this a CUCM configuration issue?
John B
04-14-2018 08:29 AM
Sounds like a CCX/CUIC bug to me, might want to open a TAC case for it.
04-16-2018 07:10 AM
issue resolved?
04-16-2018 07:14 AM
No. I have yet to contact TAC on this issue. I am currently working with them on other Finesse issues.
04-18-2018 08:03 AM
Often these type of issue resolves after rebooting agent machine and from supervisor's side logout & log back in.
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