Where did the agent go?

[jbushong2]

UCCX / Finesse 11.6

Occasionally a logged in agent that is in Not-Ready, will disappear from all supervisor desktops. Then, just as mysteriously, they will reappear. Thus far I have seen this with only 1 agent. Is this a CUCM configuration issue?

John B

[Chris Deren]

Sounds like a CCX/CUIC bug to me, might want to open a TAC case for it.

[imran.mestri1]

issue resolved?

[jbushong2]

No. I have yet to contact TAC on this issue. I am currently working with them on other Finesse issues.

[ramiz.shaikh1]

Often these type of issue resolves after rebooting agent machine and from supervisor's side logout & log back in.