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KomalJagtap26756
Beginner

Which URL should be fire for subscribe team stats

Hi there,

       For team subscription I have fired this URL : /finesse/api/Team/TheA/Users

       In response I am getting Agent001's data as follows:

 <data>
<user>
<dialogs>/finesse/api/User/Agent001/Dialogs</dialogs>
<extension>6001</extension>
<firstName>Jane</firstName>
<lastName>Doe</lastName>
<loginId>Agent001</loginId>
<loginName>Agent001</loginName>
<mediaType>1</mediaType>
<pendingState></pendingState>
<reasonCode>
<category>NOT_READY</category>
<code>32760</code>
<forAll>true</forAll>
<id>34</id>
<label>Agent Logon</label>
<uri>/finesse/api/ReasonCode/34</uri>
<systemCode>true</systemCode>
</reasonCode>
<reasonCodeId>34</reasonCodeId>
<roles>
<role>Agent</role>
<role>Supervisor</role>
</roles>
<settings>
<wrapUpOnIncoming></wrapUpOnIncoming>
<wrapUpOnOutgoing></wrapUpOnOutgoing>
</settings>
<state>NOT_READY</state>
<stateChangeTime>2021-06-10T08:32:06.626Z</stateChangeTime>
<teamId>2</teamId>
<teamName>Team_IT_Tier1</teamName>
<teams>
<Team>
<id>2</id>
<name>Team_IT_Tier1</name>
<uri>/finesse/api/Team/2</uri>
</Team>
</teams>
<uri>/finesse/api/User/Agent001</uri>
<wrapUpTimer>-1</wrapUpTimer>
</user>
</data>
<event>PUT</event>
<requestId></requestId>
<source>/finesse/api/User/Agent001</source>
</Update></notification></item></items></event></message>

 

Want to know which URL should have to be fired for team subscription.

 

Thanks in  advance,

Komal J

 

 

4 REPLIES 4
dekwan
Cisco Employee

Hi,

 

Since your subject for this post asks for the URL for team stats, I'm assuming that is what you are looking for. Are you looking for the queue stats? This is only available for a CCE deployment. The URL is /finesse/api/Queue/{id}https://developer.cisco.com/docs/finesse/#!queue-notifications 

 

Thanx,

Denise

Hi ,

 

     Yes, I am looking for queue stats and using Unified Contact Center Express 12.5 lab. Is there any way for queue stats for UCCX.

 

Thanks

There is rtCSQssummary table which contains your required information. Below forum URL can help you -

https://community.cisco.com/t5/contact-center/cuic-uccx-9-0-1-real-time-reports/td-p/2145296

 

Regards,

Umesh

Hi,

 

No, Finesse does not have any queue stats APIs for UCCX. The stats that you see on the Finesse desktop are Live data gadgets and that data does not route through Finesse.

 

Thanx,

Denise

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