Whisper-Barge-in with Finesse release 10.6

[mcossette]

HI

Is it possible with finesse 10.6 to make a whisper call (possibility for a supervisor get into a conversation with the agent without the client hears) or un third party is required?

thanks you

Maud

[Deepak Rawat]

This is not possible natively with UCCX/Finesse. Check with 2Ring as they might be able to provide this functionality:

https://www.2ring.com/contact-centers/gadgets-for-cisco-finesse/

Regards

Deepak

[lohjintiam]

You can achieve whisper coaching feature with Cisco QM

Thanks!

-JT-

[yaseenkhanmohmand]

Hey mcossette,

At Expertflow we have developed a gadget that has this functionality (Supervisor Whisper). You can also have a look at the other gadgets we have developed to complement finesse here,

http://www.expertflow.com/index.php/en/products/cisco-finesse-gadgets.html

For information on how to contact us please visit,

http://www.expertflow.com/index.php/en/products/cisco-finesse-gadgets.html

Regards,

Yaseen Khan Mohmand