The number of tasks that were terminated by agent or who hang up first in historicals reports (UCCE8)? If the agent or customer? In the agtskg27 report there is a table but not works. (In icm80schema guide appears that Not currently supported).
There's no way to tell from the UCCE (Webview) reports who terminated the call first - the agent, or the caller.
Supposedly, it is possible to determine this from the CUCM cdr records. But ICM does not report this.
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