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Chris7
Beginner

Who did disconnect call First?

The number of tasks that were terminated by agent or who hang up first in historicals reports (UCCE8)? If the agent or customer? In the agtskg27 report there is a table but not works. (In icm80schema guide appears that Not currently supported).

Tks,

Cris

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spaulin
Beginner

There's no way to tell from the UCCE (Webview) reports who terminated the call first - the agent, or the caller.

Supposedly, it is possible to determine this from the CUCM cdr records.  But ICM does not report this.

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