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WIM Agent to Agent transfer for ICM integrated queues

dsemmler
Level 4
Level 4

Hi,

is it possible or on the roadmap fpr agents to be able to transfer emails/chats directly to other agents for ICM integrated Queues in EIM/WIM ?

any help appreciated,

darren

3 Replies 3

Gaurav Thakur
Level 1
Level 1

This is going to be part of EIM9.0.3. Moving ahead you send an email for product related question on below DL for quicker response.

ask-eim-wim@external.cisco.com

Thanks for the quick reply Gaurav,  BTW, when can we expect EIM 9.0(3) to drop ?

You can put that question on ask-eim-wim@external.cisco.com. PM would respond with the timelines

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