WIM and EIM max concurrent activities for agent console.

[Rodrigo Covarrubias]

What settings are used in order to set maximum activities agent can pull for both chat and email? What settings are used to disable pull button?

For instance we would like to set maximum email and chat activities to pull to 1 or maybe 5.

Regards.

[Ravindra Adhav]

There are 2 department level settings Mail User Max Load and Chat User Max Load to control maximum email and chat are pushed by system. Setttings work indivdually for chat and email and not together.

For integrated email or chat max concurrent activities can be set at queue level from admin console.

To restrict pull access for some queues, from admin console you can control permission for that user on queues. If pull permission is not given he cannot pull from that queue.