WIM Basic - Classification and agent's view additional fields
we use WIM Basic license and I'm wondering in:
1. How to do automatic classifications for chat? (keep in mind that workflows is not accessible for for chats even if Advanced licenses)
2. How to configure what standard fields will be visible in agent desktop? ( for example,"description" for activity in the top, or if I want to see Customer hobbies in the Customer entity ( hobbies - it the standard atribute casemgmt::contact_person_data.hobbies but it is invisible by default)
3. How to configure automatic greeting for the customer chat ? ( even if customer is on queue)
4. How to disable customer survey at the end of session?
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Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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The purpose of this document is to provide troubleshooting insight into a well-known issue for the IM&P nodes when going to the Presence Topology Page and seeing all the services as Unknown, even though they are started as shown on the ...