02-08-2012 04:05 PM - edited 03-14-2019 09:20 AM
Hello I need help!
I noticed that the faces that are sent to the employer's side did not appear to the agent. Onlythe faces will appear the same agent gets. But the window of the employer if you develop allthe faces that come into the chat
can you see the attachment?
02-08-2012 10:42 PM
FYI for readers, it's being answered here https://communities.cisco.com/message/84491#84491
GP.
02-09-2012 05:28 AM
For whatever reason I'm unable to access the above link.
Santiago, were you able to access the link? Did that answer your question?
02-09-2012 05:36 AM
Andrew,
Only partners have access to that portal & perhaps that's the reason for the accessibility issue. The query is still not answered but whenever it does, I'll post the resolution here for everyone's interest.
Hope that helps.
GP.
02-09-2012 08:58 AM
Now, I going to open a new case with TAC for this issue, after I provide progress.
Thanks
02-09-2012 08:55 AM
Hello Andrew here is reply for that https://communities.cisco.com/message/84491#84491
avenkatesh wrote:
Emoticons not being displayed for incoming chat messages is a known limitation. We are tracking this through a CR, and will decide whether to support this for a future release.
Santiago wrote:
Hello, Exist any bug for that?Or any document of cisco that explain that situation of emoticons?
Thanks
GP wrote:
Yes Santiago, it is documented in CSCtn02717
Hope that helps ( HTH )
GP.
Santiago wrote:
Thanks GP, I have that version 4.4.1, this bug is include in this version?
GP wrote:
The bug fix was included in ES 8 of WIM 4.3.2, so you should have the fix of it as you are on 4.4.x. Not sure why you are hit again
I'll keep you posted if I find something more on it.
GP.
02-09-2012 09:12 AM
What version of IE are you using from the agent side?
02-09-2012 10:29 AM
Hello Andrew, I test this with version 6 and 9 both have same issue, also to do same with firefox mozilla.
Thanks
02-09-2012 10:50 AM
If you set IE to IE 7 or IE 8 compatibility mode on the agent side, does that make any difference?
02-09-2012 11:00 AM
Hello Andrew, Let try this with IE 8. This moment also said TAC
You look like you may be hitting a known issue CSCtn02717
Smileys / Emoticons are not displayed in chat
Symptom:
Emoticons/Smileys do not show up in chat
Conditions:
Under normal conditions
The link provided from WIM is wrong
Workaround:
None
This defect is currently in Release-Pending.
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