WIM Chat Slow but still connected

[ATIF TANVEER]

Hi Everyone,

During the chat session Agent usually see the alert on the close “Slow but still connected” as per the document it’s a connection speed issue between Customer and the Web Server (Please correct me if I am wrong)

If this is the then can anybody advise what is the minimum bandwidth requirement for this link or is there any workaround for this. I know this check can be disabled but is there anything else we can do about this.

Thanks,

Atif

[egain_karthik · Accepted solution]

Bandwidth for agent is at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_432/reference/guide/cim441bom.pdf.pdf

page 8

work with tac, slow connections can be analyzed through logs and we can tweak the polling intervals. Also if connection of customer is slow there is nothing you can do to speeden up chat but you can tweak the length of polling to allow these chats without it being disconnected. Web server can also be optimized by following best practices

page 83

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/installation/guide/cisco_im431_cce_installationguide.pdf

do you know what the concurrent user load is and chat load? this can be obtained from reports.

http://docwiki.cisco.com/wiki/Chat_Session_Delays