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lohjintiam
Enthusiast

WIM: Search chat transcript

Hi all,

In the latest WIM v11, is it possible to

1. Search for chat transcripts that has key words / phrases through reports / search function to identify agent/customer abuse

2. Search customer based on custom field such as Membership Number and view all chat transcript pertaining to that customer

3. Any other way to view the chat transcript?

Thanks!

-JT-

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