Windows 7 64 bit Cisco agent desktop issue

[Horacio Gutierrez]

Hello,

We are upgrading to Windows 7 64 bit, we have UCCE 8.0 as our call center.  We done some testing and notice CTIOS agent desktop 8.0 doesnt work and then we tried CTIOS agent 8.5(4) which works to a certaion point the application opens but just says connecting to CTIOS server and says offline.  Keep in mind we have Windows 7 32 bit and CTIOS agent desktop 8.0 works with that.

Please help

Thanks.

[Senthil Kumar Sankar]

Do you have the 8.0(1a) installer ?

Starting with CTI OS Release 8.5(2), you can access the CTI OS Client on Windows 7 64-bit.

The 8.0(1a) installer is required.

Regards,

Senthil

[Gergely Szabo]

Senthil, Horacio,

I would not recommend using a 8.5(x) client against a 8.0(x) server (the OP suggests UCCE 8.0 is used). Even though they _should_ be compatible, they usually are not.

Upgrading the server side to 8.5 is the way to go IMHO.

G.