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WO Compliance Recording 8.5 login issues

Phil Bradley
Level 4
Level 4

‎03-09-2015 01:46 PM - edited ‎03-14-2019 02:32 PM

Hello. I have a UCCX Workforce Optimization Compliance Recording 8.5 installation that I am currently having issues logging into the webpage to view recordings. This is linked to active directory and has done this in the past but usually a server reboot fixes the issue. All my other cisco products that are using AD for authentication are not having this issue. Anyone else experienced this?

UCCX 8.5 SU4

UCCX WO CR 8.5.2

 

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Phil Bradley
Level 4
Level 4

‎03-10-2015 04:42 AM

Issue resolved. I did not have enough compliance licenses and the system unlicensed all of my users. Once I re-licensed my user name I was able to log into the web page. They could give a better error message besides "Invalid Credentials". 

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