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Work flow action missing in Cisco Supervisor Desktop (for UCCX)

plafontan
Beginner
Beginner

Hello,

In Cisco Supervisor Desktop User Guide and in the console help file, I read it is possible to configure, in the Supervisor Work Flows, some triggers and some actions to play if triggers are reached. This actions are :

  • Audible Alert Action
  • Message Box Action
  • Report Action
  • Tree Control Action
  • Email Alert Action

But in fact, in my own supervisor desktop, the only action is Tree Control Action.

How is it possible to have the other actions available ? is it a licence problem (We are running on a Enhanced version).

thanks in advance for your help.

Philippe

1 Accepted Solution

Accepted Solutions

You need premium license to activate those actions.

View solution in original post

2 Replies 2

You need premium license to activate those actions.

Thanks you for your answer.

Philippe

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