Work flow action missing in Cisco Supervisor Desktop (for UCCX)

[plafontan]

Hello,

In Cisco Supervisor Desktop User Guide and in the console help file, I read it is possible to configure, in the Supervisor Work Flows, some triggers and some actions to play if triggers are reached. This actions are :

• Audible Alert Action
• Message Box Action
• Report Action
• Tree Control Action
• Email Alert Action

But in fact, in my own supervisor desktop, the only action is Tree Control Action.

How is it possible to have the other actions available ? is it a licence problem (We are running on a Enhanced version).

thanks in advance for your help.

Philippe

[Tinnakorn Mukudomlarp · Accepted solution]

You need premium license to activate those actions.

[plafontan]

Thanks you for your answer.

Philippe