I have a gadget that identifies callers (via a database) and then performs a screen pop with a form for agents to fill out if certain criteria are met regarding the caller. I want to place the agent into a 'Work/WrapUp' state only when the form is triggered but cannot get the state to change when the screen pops (note the call has ended as this is what triggers the screen pop). Anyone know why a user.setState(states.WORK) statement (where states = finesse.restservices.User.States) would not trigger the desired result?
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.