In Cisco Agent desktop - agents are allowed to multi select wrap up codes? Only one is written to the database. does anyone know if it is possible to write more than one wrap code at the end of the agents call? and have it written?
2) Use menu's in the IVR and write the outcome to the Custom Call Variables. E.g., For Internet Press 1, For TV Press 2, For Phone Press 3 [customer presses 1], For Billing Press 1, For Support Press 2 [customer presses 2] Now you write InternetSupport to the Custom Call Variables. This leaves your Agents to select more generic wrap up codes which pertain to the end result of the call. E.g., Resolved, Unresolved, Wrong Dept, Escalated
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IntroductionThe States of a serviceIdentifying the problemServices remaining on starting stateSpecific services not startingNetwork services not startingA Cisco DB not startingCisco Intercluster Sync Agent not startingPresence Engine not startingCisco Syn...
IntroductionThe States of a serviceIdentifying the problemServices remaining on starting stateSpecific services not startingNetwork services not startingA Cisco DB not startingCisco Intercluster Sync Agent not startingPresence Engine not startingCisco Sy...
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...
Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...