09-16-2013 03:19 PM - last edited on 03-25-2019 07:24 PM by ciscomoderator
Dear Expert,
I have a requirement from a customer for the wrap up data.
the customer require the wrap up data to be a field for the agent to write notes and description about the caller.
thank you in advance
Anas
09-17-2013 07:59 AM
I am not aware of that bring available, CCX wrap up date is pre configured and needs to be selected.
Chris
Sent from Cisco Technical Support iPhone App
09-24-2013 11:35 PM
Dear All,
The wrap up.is only list prompted to user after ending the call.
Anas
Sent from Cisco Technical Support Android App
09-25-2013 04:01 AM
Hi,
As workaround you may try to open some web-page (as a Part of CRM system for example) after the conversation is finished. And Agent may put all the information there.
It looks quite useless to make it as you described: there is no further build-in functionality to analize that custom information.
You need something like CRM to integrate with.
--
best regards,
Igor
10-08-2013 06:56 AM
Hi,
Have a look at 2Ring SCRIPTS&FORMS that provides advaned wrap-up forms and even scripts for agents to follow: www.2Ring.com/SF
Michal, 2Ring
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: