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Ask Me Anything - October 2020

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Wrap up Data in UCCX 9

Dear Expert,

I have a requirement from a customer for the wrap up data.

the customer require the wrap up data to be a field for the agent to write notes and description about the caller.

thank you in advance

Anas

4 REPLIES 4
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Hall of Fame Master

I am not aware of that bring available, CCX wrap up date is pre configured and needs to be selected.

Chris

Sent from Cisco Technical Support iPhone App

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Dear All,

The wrap up.is only list prompted to user after ending the call.

Anas

Sent from Cisco Technical Support Android App

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Beginner

Hi,

As workaround you may try to open some web-page (as a Part of CRM system for example) after the conversation is finished. And Agent may put all the information there.

It looks quite useless to make it as you described: there is no further build-in functionality to analize that custom information.

You need something like CRM to integrate with.

--
best regards,
Igor

-- best regards, Igor
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Contributor

Hi,

Have a look at 2Ring SCRIPTS&FORMS that provides advaned wrap-up forms and even scripts for agents to follow: www.2Ring.com/SF

Michal, 2Ring

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