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Anas Abueideh
Engager

Wrap up Data in UCCX 9

Dear Expert,

I have a requirement from a customer for the wrap up data.

the customer require the wrap up data to be a field for the agent to write notes and description about the caller.

thank you in advance

Anas

4 REPLIES 4
Chris Deren
Hall of Fame Master

I am not aware of that bring available, CCX wrap up date is pre configured and needs to be selected.

Chris

Sent from Cisco Technical Support iPhone App

Anas Abueideh
Engager

Dear All,

The wrap up.is only list prompted to user after ending the call.

Anas

Sent from Cisco Technical Support Android App

Igor1906
Beginner

Hi,

As workaround you may try to open some web-page (as a Part of CRM system for example) after the conversation is finished. And Agent may put all the information there.

It looks quite useless to make it as you described: there is no further build-in functionality to analize that custom information.

You need something like CRM to integrate with.

--
best regards,
Igor

-- best regards, Igor
grebac.2ring
Contributor

Hi,

Have a look at 2Ring SCRIPTS&FORMS that provides advaned wrap-up forms and even scripts for agents to follow: www.2Ring.com/SF

Michal, 2Ring

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