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Wrap-up data store

victor.alazaroae
Beginner
Beginner

Hello

Does anyone knows wher the Wrap-up Data is store(SQL Table or text file)?

Im interested to find where this wrap-up data is store if you add this data in CDA.

Thanks

1 Reply 1

pmontsinger
Beginner
Beginner

Wrap up data is stored, as text, in the Termination_Call_Detail table in the WrapUpData field. Reporting on it is a pain as you need to build a separate repository and extract process as running reports against TCD during production hours is not advisable.

Wrap code definitions are stored in the registry and not anywhere in the database.

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