cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
257
Views
0
Helpful
1
Replies

Wrap-Up Reason not refreshing in between calls

Daweeks318
Beginner
Beginner

When a call comes in and is answered in Finesse the “Wrap-Up Reasons” are not getting refeshed in between calls.

After the wrap up reason is chosen it remains into the next call.  The reason is not actually being chosen,  it is just not being refreshed back to “WrapUP Reason” until the web browser is refreshed.

We are running UCCE and Finesse v10.5.  This is occurring in Internet Explorer v9 and 11.  Any ideas? I've attached a screen shot.

1 Reply 1

Murali_DS
Beginner
Beginner
Hi,
Can u attach the Finesse Client logs. Ensure Agent/Supervisor to click “Send Error Report” right after the issue happened, when possible. This would push Agent specific client side logs to Finesse Server which can later be retrieved. 
Finesse Logs collection
Commonly Used CLI Commands for Cisco Finesse
Log Collection
 
In order to collect the logs for the majority of application issues, enter this commmand into the CLI:
 
file get activelog desktop recurs compress
The date/time range is specified with relative or absolute time.
For example:
file get activelog desktop recurs compress reltime hours 2
 
file get activelog desktop recurs compress abstime 00:00:mm/dd/yyyy 23:59:mm/dd/yyyy 
 
 
 
 
Thx,
M
 
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers