12-16-2013 09:06 PM - edited 03-14-2019 12:53 PM
Is it possible to configure the wrap-up time for the manual outbound calls in UCCX? I think, this option only exists in CSQ, which is of course meant for the inbound calls. Any thoughts or any workaround to make this work?
Requirement- Once a manual outbound call is hung up, agent's state should be switched to WORK READY as per the wrap-up timer setting.
Thanks.
12-18-2013 10:17 AM
Dear experts,
I look forward to hear from you if you have anything to offer. Wrap-up TIME to be setup for manual outbound calls in UCCX.
Thanks,
Piyush
12-26-2013 08:33 AM
Piyush, I got same issue, did you finally get a solution?
Best Regards
EV
12-26-2013 10:32 AM
Hi EV,
Not yet, I am still looking for an answer to this requirement. Meanwhile, if you get something, please dont forget to post.
Thanks,
Piyush
01-21-2014 06:00 PM
Hi,
Looking for an answer to the above question ? Will appreciate your response.
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