Write a file with a script on UCCX 7

[Anonymous]

I want to collect the data (4 digits) entered by the user in a file and tried to create file and write document but did not record anything ... Anyone know in what way you can record a. Txt with these data.

Thanks

[Gergely Szabo]

Hmm. I am not sure I can understand.

About loading-appending-writing a file: the key is to fully load the file using the Cache Document step. Like this:

G.

[Anonymous]

Ok, thank you very much !!! By the moment is a very good solution and really work.  

[Gergely Szabo]

Okay, I am glad it works. If it saved you some work and time, then please consider buying me a book. My Amazon wish list is available in my profile details.

G.

[Anonymous]

Ok, I follow your whish list..... crack

[Shri2]

Hi Gergely,

We have somewhat similar requirement, however i am trying to have txt file in repo.

Request : User would call the script, Script will ask for PIN. Get the PIN from user.
Collect the data(calling number, pin, date, time) in txt file.

Only concern with my script is, it doesn't retain the old data. It overwrites the data in txt file.
If i check mark "no overwrite", script doesnt upload the new data.
UCCX version : 11.6, attached rhe script snippet

Can i know how can i avoid overwrite the data.

Regards

Shri

[Dmytro Benda]

As a workaround you can create and save a separate txt file for each call in the script. In order to do it you have to construct the name of the file dynamically:

1. Create a string variable fileName = ""
2. Set the value of this variable somewhere in your script with a Set step for example as
fileName = CallingNumber + date + time
3. Then use the variable fileName in the Upload step to create a unique txt file for each call

Yes, you will have many txt files in this case, but at least you can satisfy your requirement. 

My Cisco Unified Communications Blog

[Shri2]

Thanks Dmytro for the response. We explored that solution as well, however client would like to have all the data in one text file.

Any more suggestion would be appreciated.

[Dmytro Benda]

Hi @Shri2, 

All right, did you already try Cache Document step as it was shown previously in this post? Didn't it help you? 

My Cisco Unified Communications Blog

[Shri2]

Hi Dmytro, Cache document step comes after "create file document" step... However create file document step is for older uccx, as it writes the file in drive.. Newer uccx is of linux.

[Dmytro Benda]

Hi @Shri2 ,

In the newer UCCX (Linux based) Cache Document step works as well. I will provide you a solution in 30 minutes for this. 

My Cisco Unified Communications Blog

[Shri2]

Thanks Dmytro, yes i did try with cache, it worked fine.

[Dmytro Benda]

So you solved your problem, right? I also made a sample script in UCCX, and it adds new rows to the existing txt file. 

My Cisco Unified Communications Blog

[rikardkrvaric]

@Shri2 - Next time, please don't resurrect a NINE year old thread.

Please start a new thread.