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Wrong CSD Statistics Agent vs Team Display report

marahman78
Beginner
Beginner

The Total Talking time is higher than Logon time in the Cisco Supervisor Desktop (CSD) Agent vs Team Statistics Display report. The count of Total Talking time is higher than logon time.

Regards,

MAR

1 Accepted Solution

Accepted Solutions

Riccardo Bua
Contributor
Contributor

Hi MAR,

most likely you experienced a phantom call the CSD still tracks, check on any long lasting call or unsupported call flow scenario in the Release Note and confirm you are not running into any of those.

Regards,

Riccardo

View solution in original post

2 Replies 2

Riccardo Bua
Contributor
Contributor

Hi MAR,

most likely you experienced a phantom call the CSD still tracks, check on any long lasting call or unsupported call flow scenario in the Release Note and confirm you are not running into any of those.

Regards,

Riccardo

Thanks Riccardo

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