WXCC Expert recertification

[ivana vidakovic]

Hi everyone,

Does anyone know the requirements to recertify WXCC expert? I can't seem to find any information about the exam. A link to the exam would be great.

Thnaks,

Ivana

[gkovanis · Accepted solution]

Hello @ivana vidakovic , to re-certify you should only need to take the Fast Track Exam (no need for training again), you can find all the info in following document:

https://www.cisco.com/c/dam/en_us/partners/partner_with_cisco/expertise/specializations/webex-contact-center-specialization-program.pdf

[ivana vidakovic]

Thank you @gkovanis This is exactly what I was looking for

[bill.king1]

@ivana vidakovic just FYI the class itself and the exam were fairly different (at least they were for me) than when I took it the first time. Of course a fair amount has changed with the product since then, but just throwing it out there in case you decide to take the class (which includes the exam for free) vs. just the exam. Good luck.