We have a bunch of agents for which we need to monitor the CTI events.
As described in subscription-management , we already get notifications for the agent we use to connect to notification service. But we can also subscribe to other agents for getting their notifications.
I connected to XMPP notification service as Agent001 and subscribed to another agent (Agent002) using the notification feed /finesse/api/User/Agent002/Dialogs. This worked and I was able to get Dialog notifications for Agent001 and Agent002.
I want to know what is the recommended way to get notifications for multiple agents :
Do we create a per agent connection to the notification service ?
A single agent can subscribe to multiple notification feeds ? If yes then is there a limit on the number of notification feeds one agent can subscribe to ?