XMPP Library with Username Subscription

[HassnainMurtaza77]

Currently, we are using the SMACK library, where we can only get the subscription via AgentID, however, in finesse, we can log in with a username or login name. 

Can anyone guide me on how we can subscribe to the XMPP events using a username?

[dekwan]

Hi,

Your tag is using CCX so is this a CCX deployment?

For CCX, the agent's login is the User ID in the CUCM end user configuration which can be alphanumeric or just numeric. Login to XMPP is done with that User ID.

For CCE, yes the agent can log into the desktop with either username or agentId (Peripheral id), but everything underneath is still using the agentId. It is up to the client to get the matching agentId using this API: https://developer.cisco.com/docs/finesse/#!user%e2%80%94get-user-id-from-loginname/userget-user-id-from-loginname

Thanx,

Denise