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Showing topics with label: SocialMiner
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Helpful Votes
Author
Latest Post
Bubble Chat V12 - Translation of 'Name' Field
Contact Center
0
Brian Hebertson
10-08-2019
01:43 AM
by
Brian Hebertson
Option to disable downloading transcript for chat customers CSCvb80914
Contact Center
0
MOHAMMED IBRAHIM THAKKADI AHAMED
09-24-2019
12:49 AM
by
Marek Vrabel
SocialMiner chat does not route to Finesse agent if created from SocialMiner APIs
Contact Center
0
sikanderhayat
09-13-2019
11:37 PM
by
Raheel
UCCX SocialMiner Block abusive chat feature
Contact Center
0
ppalermo1
07-10-2019
05:36 AM
by
ppalermo1
SocialMiner 11.6.2.10000-21 Web Chat Feed Closes when Agent Replies
Contact Center
0
bschroeder67
06-19-2019
02:14 PM
by
bschroeder67
Does Social Miner v12 supports Social Media Feeds (Facebook & Twitter)? If not supported, what is th...
Contact Center
0
Mohamed Akber
06-19-2019
10:03 AM
by
Mohamed Akber
Adding Email CSQ Summary Report Integrated into Supervisor Finesse Layout
Contact Center
0
tsabir1977
06-11-2019
10:13 AM
by
tsabir1977
Cisco Social Minor Smaple chat Script for customer end
Contact Center
0
chathurangaj@kb
sl.lk
06-05-2019
09:30 PM
by
Edwin Portillo
How to update an email contact's extension fields upon requeue request? (UPDATED)
Contact Center
0
Mohammed Farhan
05-16-2019
04:03 AM
by
Mohammed Farhan
Create a Chat request via API
Contact Center
0
W S H FERNANDO
03-01-2019
05:58 AM
by
Erick Alfredo Zabala Sanjines
Social Miner Chat
Contact Center
0
danish.jalil
01-29-2019
04:34 AM
by
smartbothub_use
r
SocialMiner Chat -Create Chat Room
Contact Center
0
smartbothub_use
r
01-29-2019
03:00 AM
by
smartbothub_use
r
Get Number of Available Agents
Contact Center
0
dstrohschein
01-16-2019
10:04 AM
by
dekwan
SocialMiner Chat - Integration with CRM
Contact Center
0
ln33147
01-04-2019
04:46 PM
by
Quigath
CCX Webchat Transcript Capture in Context?
Contact Center
0
jhatfield
11-30-2018
06:18 AM
by
jhatfield
UCCX Bubble Chat 11.6.2 Events on Hide or CLose
Contact Center
0
Nathan Luk
10-22-2018
06:29 PM
by
Nathan Luk
Is it possible to route third party chat into UCCX (11.5/6) via Social Miner
Contact Center
0
sylvester
10-12-2018
02:01 AM
by
Andreas Stuber
Socialminer Email Logs (IMAP and SMTP)?
Contact Center
3
Gerry O'Rourke
10-09-2018
09:19 PM
by
zhaowang
no user found for current session id
Contact Center
0
Jarvis IT
09-25-2018
08:40 AM
by
gsalazar1
SocialMiner Archive Metadata
Contact Center
0
Curtis Trudeau
09-05-2018
10:16 AM
by
Curtis Trudeau
UCCX - SocialMiner
Contact Center
0
Sukhadeo Prasad
08-19-2018
10:18 PM
by
Sukhadeo Prasad
Extract email using SocialMiner API
Contact Center
0
lohjintiam
07-10-2018
02:00 AM
by
namahesh
SocailMiner for 2 UCCX Clusters
Contact Center
0
ln33147
06-21-2018
03:48 AM
by
snandi
Adding SocialMiner Gadget to Finesse
Contact Center
0
ln33147
06-20-2018
04:33 AM
by
ln33147
Decoding default in Agent Request
Contact Center
0
David Kinnear
06-20-2018
03:50 AM
by
namahesh
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