CX Cloud Agent Setup Connectivity verification failed

[danielbarri]

The CX Cloud Agent setup fails on connectivity verification, please see attached picture.
Everything outgoing is allowed in the firewall.

nslookup from a machine in the same subnet to:
cloudsso.cisco.com, api-cx.cisco.com etc works fine.

What could be the cause of fail?

[jofrumki · Accepted solution]

Hello @danielbarri,

Thank you for the feedback. This issue has been documented and is being tracked by our Engineering team to be addressed in an upcoming release. In the meantime, please login to your CX Agent CLI using the password you created for the default user, cxcadmin. From here you can run a domain reachability check using the command debug-cxcli agent checkDomainReachability. If all the domains return an OK status, then please proceed to generate a pairing code to associate your CX Agent to your account in CX Cloud using the command cxcli agent generatePairingCode.

[eric.lachance1]

I am getting a similar error, but when I try your workaround 

[gtomich]

Hi @eric.lachance1 ,

You need to use an SSH client, like putty, to connect to the CX Agent CLI from your computer (the console wont work) and apply the steps @jofrumki shared. The issue is documented under Cisco Bug: CSCwn43973 and if you face issues while applying the workaround you can always open a support case under the "?" button on cx.cisco.com and selecting the option "CX Cloud Support". We will be happy to help!