CX cloud integration with ServiceNow

[RahmaSallm]

Can ServiceNow be integrated with CX cloud through APIs? Where can I find details for that?

We want to automate the process of opening tickets in ServiceNow for critical security advisories. Right now we just get an email after activating this option in the notification center in CX cloud. But we would like to take it a step further an create a ticket.

[gtomich]

Hi RahmaSallm

CXcloud does have API's, for reference https://developer.cisco.com/docs/cx-cloud/introduction/

An integration or automated process to open cases in ServiceNow is not available nor planned for at the moment though.