SNTC to CX Cloud. You do not have sufficient access

[blossomboard]

Hello,

Today i check on SNTC services.cisco.com and see announcement "Important Update: Smart Net Total Care Portal Migrates to Cisco CX Cloud". I try to "Activate CX Cloud" and got this error :

Account Creation Not Allowed

You do not have sufficient access to create a CX Cloud account. If you are using a public email domain, try using your company email to log in. Otherwise, contact your Cisco Account Manager

What it is ? How to migrate to CX Cloud ? My account is already corporate account and i have access to SNTC.

Pls need for your help

Thanks,

[Chris Camplejohn]

If you send me your CCOID in a private message, I can check exactly why you got the error page.  If your CCO Account is listed as Guest or Partner or has a public email domain, it will not be permitted to create a CX Cloud account.

[blossomboard]

Hi chris,

I have send you my CCO ID on Private Messages

[Chris Camplejohn]

Thank you.  Since you are listed as a Partner, you cannot use self-activation.  You can open a TAC Case and they can assist with setting up an account if that account will be for your partner organization in a "customer" role.