05-08-2025 11:26 PM
Hello,
Today i check on SNTC services.cisco.com and see announcement "Important Update: Smart Net Total Care Portal Migrates to Cisco CX Cloud". I try to "Activate CX Cloud" and got this error :
You do not have sufficient access to create a CX Cloud account. If you are using a public email domain, try using your company email to log in. Otherwise, contact your Cisco Account Manager
What it is ? How to migrate to CX Cloud ? My account is already corporate account and i have access to SNTC.
Pls need for your help
Thanks,
05-12-2025 06:14 AM
If you send me your CCOID in a private message, I can check exactly why you got the error page. If your CCO Account is listed as Guest or Partner or has a public email domain, it will not be permitted to create a CX Cloud account.
06-09-2025 09:08 PM
Hi chris,
I have send you my CCO ID on Private Messages
06-10-2025 05:38 AM
Thank you. Since you are listed as a Partner, you cannot use self-activation. You can open a TAC Case and they can assist with setting up an account if that account will be for your partner organization in a "customer" role.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide