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John Pell
Spotlight
Spotlight

Did you know that there is an integration available for Nexus Dashboard Insights in to ServiceNow? 

You can find the details and request it here  

Screenshot 2023-07-21 at 11.27.09.png
Now you know there is an integration available, why should you consider implementing it.  Well here are a few benefits that you could see in your organisation from doing so

Benefit

Detail

Reduced mean time to resolution (MTTR)

Quicker identification & remediation of network issues because of improved visibility & data can lead to reduced downtime and improved service levels.

Improved visibility and troubleshooting capabilities

Presenting the networking traffic & performance data into ServiceNow provides a single pane of glass for IT operations teams giving them better understanding of their networks to quickly troubleshoot issues.

Automate incident management processes

ServiceNow can automatically create & assign incidents based on data from Dashboard Insights, freeing up IT staff to focus on more strategic initiatives.

Improved Compliance position

Organisations can centrally track & manage changes to their networks. This can help them to comply with industry regulations, such as PCI DSS & HIPAA.

Enhanced ServiceNow CMDB data

Dashboard Insights can enrich the data in ServiceNow's CMDB with additional information about network devices & configurations, helping IT staff to better understand their networks & make more informed decisions.

Enrichment of ServiceNow incidents with detailed telemetry data

Dashboard Insights can provide detailed telemetry data about network traffic & performance to ServiceNow incidents saving time in the troubleshooting & data capture phase of an incident. This can help IT staff to identify & resolve issues faster.

Reduced risk of outages and vulnerabilities

By gaining better visibility into their networks & automating incident management, Organisations can reduce the risk of outages and vulnerabilities. This can help to protect their businesses from financial losses & reputational damage

Accelerated change velocity

Through enriched CMDB data & Service Mapping, organisations can understand change impact faster resulting in accelerated change cycles within their networks. This can help them to keep pace with the ever-changing demands of their businesses

Cost savings

Organisations can realise cost savings in several areas, including reduced MTTR, improved efficiency & productivity within the IT Teams, whilst reducing organisational risk.

With each of these benefits, the integration between ServiceNow and Cisco Nexus Dashboard Insights empowers your organisation to effectively manage IT services, streamline network operations, ensure compliance, and drive positive business outcomes. It's a powerful combination that brings together the best of IT service management and network analytics, setting the stage for success in the digital era.

Any questions or comments on this tag me in the comments below

Comments
DamianErni9270
Level 1
Level 1

Thanks John for the helpful article. It's worth reading as it opens new opportunities together with ServiceNow which people might not aware of.

Gopinath_Pigili
Spotlight
Spotlight

Great article...!!

Thank for sharing...John...!!

Nisarshaikh1990
Level 1
Level 1

Nice Article, lots of learning.

Thanks for sharing, John!

hroesch01
Level 1
Level 1

Thanks, John, for the good explanations

michael.nabil10
Level 1
Level 1

Nice article, thanks for sharing

Gallifrean
Level 7
Level 7

MTTR is pretty important and would positively affect the RTO which would hopefully eliminate the MAD from the organisation

ashwani14dec
Level 1
Level 1

thanks for your help, its awesome

bezeddin
Level 1
Level 1

Thanks for sharing the features, very insightful

KalebKaleb7906
Level 1
Level 1

 

Thank for sharing...John...!! how efficient for cost saving in percentage?

Katie
Level 1
Level 1

Thanks for sharing.

Peter Bella
Level 1
Level 1

Thanks for sharing the features.

Any good sources of ROI stories, to persuade my company to invest the time needed to implement this?

tvbriagas
Level 1
Level 1

Thank you for the insightful article. It's a valuable read that sheds light on potential opportunities in conjunction with ServiceNow, which may not be widely known.

Thank you for sharing

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