Now you know there is an integration available, why should you consider implementing it. Well here are a few benefits that you could see in your organisation from doing so
Reduced mean time to resolution (MTTR)
Quicker identification & remediation of network issues because of improved visibility & data can lead to reduced downtime and improved service levels.
Improved visibility and troubleshooting capabilities
Presenting the networking traffic & performance data into ServiceNow provides a single pane of glass for IT operations teams giving them better understanding of their networks to quickly troubleshoot issues.
Automate incident management processes
ServiceNow can automatically create & assign incidents based on data from Dashboard Insights, freeing up IT staff to focus on more strategic initiatives.
Improved Compliance position
Organisations can centrally track & manage changes to their networks. This can help them to comply with industry regulations, such as PCI DSS & HIPAA.
Enhanced ServiceNow CMDB data
Dashboard Insights can enrich the data in ServiceNow's CMDB with additional information about network devices & configurations, helping IT staff to better understand their networks & make more informed decisions.
Enrichment of ServiceNow incidents with detailed telemetry data
Dashboard Insights can provide detailed telemetry data about network traffic & performance to ServiceNow incidents saving time in the troubleshooting & data capture phase of an incident. This can help IT staff to identify & resolve issues faster.
Reduced risk of outages and vulnerabilities
By gaining better visibility into their networks & automating incident management, Organisations can reduce the risk of outages and vulnerabilities. This can help to protect their businesses from financial losses & reputational damage
Accelerated change velocity
Through enriched CMDB data & Service Mapping, organisations can understand change impact faster resulting in accelerated change cycles within their networks. This can help them to keep pace with the ever-changing demands of their businesses
Organisations can realise cost savings in several areas, including reduced MTTR, improved efficiency & productivity within the IT Teams, whilst reducing organisational risk.
With each of these benefits, the integration between ServiceNow and Cisco Nexus Dashboard Insights empowers your organisation to effectively manage IT services, streamline network operations, ensure compliance, and drive positive business outcomes. It's a powerful combination that brings together the best of IT service management and network analytics, setting the stage for success in the digital era.
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